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Shipping & Return Policy

GENERAL SHIPPING RATES

  • Free Shipping on All US Strap Orders over $20
  • Free Shipping On International Strap Orders over $40
  • Flat Rate Shipping on All International Orders Under $40
  • Free Shipping on all US watch orders
  • Customers are responsible for any fees related to customs or duty.

For any questions about orders please contact orders@teddybaldassarre.com and for any other questions please contact team@teddybaldassarre.com

SHIPPING STRAPS:

  • All nonextoic reptilian straps can be shipped worldwide.
  • Based on restrictions with international customs, we have to restrict shipping all exotic reptilian leather straps to U.S. customers only. This doesn't include calfskin leather straps made in reptilian style.
  • For International strap orders please allow 1-4 weeks (depending on the country) for delivery in order for customs to approve items. Customers are responsible for any fees related to customs or duty.

SHIPPING WATCHES:

  • Where we can ship watches depends on brand
  • Watches that ship only to US and Canada Include: Lum-Tec, G-Shock, Mondaine, Luminox, Orient
  • Watches that ship to the US, Canada, and Carribean include: Junghans, Maurice Lacroix (shipping rates to Carribean vary by island - free for purchases over $1,000)
  • Watches that ship Worldwide include: Carpenter, Martenero, Zelos, Laco, Formex, Melbourne, Eza, MeisterSinger, Muhle Glashutte
  • Dufrane Shipping: US, Canada, Mexico, Europe, India, Hong Kong, Singapore, Australia, Japan
  • Ocean Crawler Shipping: NA, Europe, Asian and Australia
  • Customers are responsible for any fees related to customs or duty.

RETURNS

  • For returns, the product must be returned within 5 days of receiving (Lüm-Tec 48 hours) and must be unworn and returned to factory condition.
  • Please contact orders@teddybaldassarre.com to begin return and we will provide instructions on returning.
  • Upon receiving the watch we will then inspect and if watch is in unworn condition we will issue a refund on your order.
  • In the case of a defective product, please contact us orders@teddybaldassarre.com and we can make it right

WARRANTIES

  • We work with our brand partners and offer their factory warranties on all products sold on our store. For the warranty policy of each brand, please refer to the list of complete warranties below.

Carpenter

2 year warranty against defects in material or workmanship defects. The warranty is valid in those countries where the watch is officially being sold. The warranty does not include bracelet/straps and lenses. This warranty does not cover damage caused by misuse or neglect”

Dufane

All DuFrane Watches come with an international one-year warranty, starting from the Date of Shipment as noted on your Warranty Card. Since we are not a retail store, but rather we build each piece and ship it directly to you, the Date of Purchase will be noted on each Warranty Card (so keep it!).

What does this mean? If your DuFrane Watch fails due to a manufacturing defect resulting in normal use, we will replace free of charge any defective component appropriately recorded by our technical services team during the warranty period.

​What isn't covered? Accidental damage, scratches, theft and normal wear and tear are not warrantable items. Additionally, this warranty does not cover any damage to the watch case, crystal, watch bracelet / band, bezel, straps, screws, crown/stem, finishes, clasps/buckles, or any other physical damage to the watch. Don't improperly use or mistreat your DuFrane Watch, and it can last for decades.

EZA

The standard warranty on all products is 2 years. However, if you buy a watch and fill in a 3-minute survey, you will receive one extra year of warranty on all your purchases! We use the information from the survey to keep improving our services. You can find this link here.
For all details regarding the Eza warranty, please see our terms and conditions.
All our products offer a 8 day return policy. This means that you can return your purchase (unworn) within 8 days after receiving your package.

Formex

Formex warranty covers defects or malfunctions, such as manufacturing defects or movement malfunctions, that occur without external influence. In these case, watches will be repaired or replaced it free of charge.

G-SHOCK

G-SHOCK watches come with a one year warranty and a second year if customer registeres online.

Due to the possibility of damage or loss during shipping, it is recommended when sending the product for service that you package the product securely and send it insured, return receipt requested.The customer shall NOT have any claim under this warranty for repair or adjustment expenses if:

  1. The problem is caused by improper, rough or careless treatment
  2. The problem is caused by a fire or other natural calamity
  3. The problem is caused by improper repair or adjustment made by anyone other than a CASIO service center
  4. The case, band, glass or battery is damaged or worn
  5. The proof of purchase is not presented when requesting service
  6. The warranty period has expired.

Junghans

A guarantee of two years from the date of purchase is given on this Junghans watch. Within this period, any production defects will be corrected free of charge. Should this in our estimation not be possible, or be uneconomical, a replacement will be provided in the form of a watch of the same or, at our discretion, a similar model. Any damage caused to wristwatches by incorrect use or undue strain is not covered by the guarantee. The strap, glass and battery are likewise not covered. The same applies if the production number on the bottom of the watch case is removed or rendered illegible. The value of any replacement is limited to the cost of the original model. No liability is accepted for any secondary or consequential damage or losses. Failure to follow the instructions for using or looking after the watch shall be deemed incorrect use. When making any guarantee claim, please take your watch together with your receipt and properly filled out guarantee card to an authorized Junghans dealer, if possible the dealer from whom you bought the watch.The risk of sending the watch back is borne by the sender.

Laco

QUALITY WE CAN GUARANTEE.Great attention to detail, high quality material, and superior processing are all characteristics of our handmade watches. Quality that we build - and that we trust. Therefore you receive a 24-month guarantee on your Laco from the date of purchase.

LUM-TEC

Our warranty covers manufacturing defects, but does not cover:

  • Damage resulting from normal wear and tear, misuses or accidental impact (including but not limited to scratching or wearing of PVD coatings, scratches, chipping of crystal).
  • Unauthorized repair, opening watch case back, adjustment to movement or any other modification work done outside our authorized service centers.
  • Damage done to bracelets, straps or accessories.
  • Water infiltration or damage in watch due to failure to secure screw-down crown or exposure of watch to depths exceeding rated water-resistance.

Luminox

All Luminox watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase.Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident. Also that the glass, crown and push button(s) have not been damaged.The warranty covers any malfunction in materials and workmanship during the warranty period of your watch. Your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.In case of any malfunction during the warranty period, your watch will be repaired free of charge on presentation of the guarantee certificate, fully completed and signed by the authorized Luminox retailer, showing the model number of the watch. Should your watch need service, please contact the authorized U.S. service center on the bottom of this page.IMPORTANT — PLEASE NOTE THAT THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGES TO YOUR WATCH:

  1. after the warranty period expires
  2. if the watch was not originally purchased from an authorized Luminox retailer;
  3. from repair services not performed by Luminox
  4. from accidents, tampering or abuse; and
  5. lens or crystal, strap or band, watch case, attachments or battery.
  6. Luminox may charge you for replacing any of these parts.

Marathon

Marathon Watch Company Ltd. warrants this item to be free from defects in material and workmanship under normal use in accordance with care and usage instructions for 2 years from date of purchase from an authorized distributor. This warranty excludes damage from misuse, abuse or any irregular application. If we confirm a defect, we will repair or replace it with the same item or one of similar value and return it to you at no charge.

Martnero

Martenero watches are guaranteed to be free of defects and work well for at least two years. If you have any problems within two years of the date of purchase, we will repair or replace your watch for free. Damage caused by accidents, mishandling, mods or tampering, etc., will void your warranty.

Maurice Lacroix

A guarantee of two years from the date of purchase is given on every Maurice Lacroix Watch. Within this period, any production defects will be corrected free of charge. Should this in our estimation not be possible, or be uneconomical, a replacement will be provided in the form of a watch of the same or, at our discretion, a similar model. Any damage caused to wristwatches by incorrect use or undue strain is not covered by the guarantee. The strap, glass and battery are likewise not covered. The same applies if the production number on the bottom of the watch case is removed or rendered illegible. The value of any replacement is limited to the cost of the original model. No liability is accepted for any secondary or consequential damage or losses. Failure to follow the instructions for using or looking after the watch shall be deemed incorrect use. When making any guarantee claim, please take your watch together with your receipt and properly filled out guarantee card to an authorized Junghans dealer, if possible the dealer from whom you bought the watch.The risk of sending the watch back is borne by the sender.

Melbourne Watch Company

All watches purchased from Melbourne Watch Company come with a 24 month manufacturers warranty, valid from your date of purchase.This warranty covers material production defects concerning the watch, strap and movement. It does not cover damage caused through misuse/physical force, or normal wear and tear.Your warranty will be rendered void if any attempts are made to repair or modify your timepiece without prior consent from us.

Mondaine

All Mondaine watches have been carefully checked and are in perfect working condition. It is warranted, by the company shown on the back of the certificate, for a period of two years from the date of purchase.Every wristwatch has been tested for water-resistance, which is covered under the warranty provided that it has not been subjected to any improper handling or accident and the glass, crown and push-button(s) has not been damaged.The warranty cover any malfunction in materials and workmanship during the warranty period of your watch will be repaired free of charge with the presentation of the warranty certificate and timepiece. Any damage resulting from inappropriate use is excluded from the warranty, as is the battery, crystal, and wear to the case and strap or bracelet.

In case of any malfunction during the warranty period, your watch will be repaired free of charge on presentation of the guarantee certificate, fully completed and signed by the authorized Mondaine retailer, showing the model number of the watch. Should your watch need service, please contact the authorized U.S. service center below.

Ocean Crawler

"What is why we offer a 5-year warranty on all of our watches. Register for your 5-year warranty here: https://www.oceancrawler.com/pages/warranty

Ocean Crawler will repair or replace, free of charge, the watch movement if it has a manufacturing defect, within 5 years from the date of purchase. This Warranty does not cover damage resulting from accidents or abusive use. Warranty is immediately void if the case back is opened outside of an authorized repair."

TIMEX

Your TIMEX® watch is warrantied against manufacturing defects by Timex Group USA, Inc. for a period of ONE YEAR from the original purchase date. Timex and its worldwide affiliates will honor this International Warranty. ... In warranty repairs are at no charge; however, a handling fee will be charged.

Zelos

All Zelos watches come with a one year warranty and cover movement issues arising from normal use, or any defects with manufacturing.

01

Authorized Retailer

Official Authorized Dealer of over 15 leading watch brands and backed by a full manufacturer warranty.

02

Customer Service + Returns

Dedicated customer service staff ready to resolve any purchase or product issues.

03

Shipping + Fulfillment

Authorized integrations with our brand partners for swift fulfillment directly to our customers.